If you are not completely satisfied with a product, simply email our customer service department for a credit or refund of the purchase price. You can reach us at Info@SpecialSupplies.com
Most orders are shipped within one business day through UPS or USPS.
Large items may have longer delivery time as indicated by the product detail.
Our goal is 100% customer satisfaction. To make a return, please follow these easy steps within 30 days for a full refund on the products (shipping costs are not reimbursed). Returned items must be new and unused, in the original packaging. Clearance items and oral products cannot be returned or exchanged.
- Request a Return Authorization Number from Info@SpecialSupplies.com Briefly describe why you are returning the item(s) to help us track any issues.
- Ship the item(s) to the address provided, properly packed to arrive in good condition. Include your name, address, and authorization number on the outside of the box.
- We refund your purchase once we receive the item in good, saleable condition. You will receive a refund up to 4-5 business days from when we receive the item.
Need a different size or a different item? No problem! We are happy to make the exchange. Please follow steps one and two for Returns (above).
After we receive the returned item from you, we will send your new product - with free shipping!
If there is a price difference, we will make the adjustment on your original method of payment.
Damaged or incomplete shipments must be reported within 10 days. Shipping damage should be noted to the carrier at the time of delivery. In the event of damaged delivery:
Contact our Customer Service department to have a replacement order sent